TERMS AND CONDITIONS

Effective Date: January 8, 2025

By using this website and purchasing products from Wild Bloom Glass, you agree to the following Terms and Conditions. If you do not agree, please refrain from using the site.

1. Introduction

These Terms and Conditions govern your use of the Wild Bloom Glass website and the purchase of products. By accessing this site, you agree to comply with these terms, along with our Privacy Policy. We reserve the right to update or change these terms at any time, and any changes will be posted here.

2. Product Information

  • Product Descriptions: We do our best to provide accurate descriptions, images, and details for all our stained glass products. However, we cannot guarantee that every product image or description is 100% accurate. Variations in color, size, and texture may occur due to different lighting and screen resolutions.
  • Availability: All products are subject to availability. We reserve the right to limit the quantity of items you can purchase and to discontinue products at any time.

3. Ordering and Payment

  • Order Process: By placing an order through our website, you are making an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including but not limited to product availability or pricing errors.
  • Pricing: All prices are listed in USD and may be subject to change without prior notice. Taxes and shipping costs will be added to the total cost during checkout.
  • Payment: We accept payments through secure methods including credit cards, PayPal, and other payment processors available on the website. Payment must be made in full before your order is shipped.

4. Shipping and Delivery

  • Shipping Rates: We offer flat-rate shipping of $7 on all orders, which will be calculated and displayed during checkout.
  • Processing Time: Orders are typically processed within 2-4 business days. However, please note that processing times may vary based on order volume or special circumstances. If item is listed as made to order it will ship out between 2-9 days. 
  • Delivery Time: Delivery times depend on your location and the shipping method chosen at checkout. We are not responsible for delays caused by third-party shipping services or factors beyond our control (e.g., weather, customs delays).
  • Shipping Policy: We currently ship to the United States. We do not accept international requests and your order will be cancelled immediately.

5. Returns and Refunds

  • Return Policy: Due to the handcrafted nature of our stained glass products, we do not accept returns or exchanges unless the item is damaged upon arrival. If your product arrives damaged, please contact us within 24 hours of delivery with photos of the damage, and we will work to resolve the issue.
  • Refunds: If you qualify for a refund (e.g., damaged product or incorrect item received), the refund will be processed back to the original payment method. Refunds for non-damaged items are not permitted.

6. Custom Stained Glass Orders

  • Customization Process: We offer custom stained glass products but have the right to dismiss inquiries when applicable. Whether you're looking for a specific color scheme, design, or size, we're happy to talk about your idea with you. Please note that custom work requires careful planning and may take additional time to complete.

  • Final Sale: Custom stained glass pieces are final sale and cannot be returned or exchanged unless the item is damaged upon delivery. Please ensure all details and designs are approved and correct prior to production. 

  • Timeframe for Custom Orders: Custom orders may take longer to process than standard orders. You will be informed of the estimated completion time at the time of your order. Please allow 3-5 weeks for completion, depending on the complexity of the design.

  • 50% Deposit Requirement: A 50% deposit is required to begin work on all custom orders. The deposit confirms your order and helps cover materials and labor costs. The remaining 50% balance is due upon completion of the piece, before it is shipped.

    • Deposit Payment: The deposit is non-refundable once work has begun on the project. If you decide to cancel the order before work starts, the deposit can be refunded.
    • Final Payment: The final 50% balance must be paid in full before your custom stained glass piece is shipped to you. Once the remaining balance is paid, your order will be shipped according to our standard delivery times.

7. Intellectual Property

All content on the Wild Bloom Glass website, including but not limited to images, logos, product designs, and text, are the intellectual property of Wild Bloom Glass. You may not use any content from the website without our express permission, unless for personal, non-commercial use.

8. Limitation of Liability

To the fullest extent permitted by law, Wild Bloom Glass shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or the purchase of products. This includes, but is not limited to, damages for loss of profits, business interruption, or loss of data.

9. User Conduct

By using our website, you agree not to engage in any of the following activities:

  • Violating any applicable laws or regulations.
  • Using the website to transmit harmful or unlawful content, such as viruses or malware.
  • Impersonating others or falsely representing your affiliation with Wild Bloom Glass

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you visit our site or make a purchase.

11. Force Majeure

We are not liable for any delays or failure to perform under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to natural disasters, war, strikes, or government actions.

12. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any disputes will be resolved in the state or federal courts located in Ohio, USA.

13. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Please review this page periodically for updates.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Wild Bloom Glass
Email: WildBloomGlass@gmail.com
Oakwood, OH